Terms and conditions

All reservations agreed with Restaurant Vlonders are subject to the Uniform Conditions for the Hotel and Catering Industry (UVH). These are established by Koninklijke Horeca Nederland and regulate the rights and obligations of both contract partners, namely both the restaurant and the guest.

Article 9.4 of the UVH contains the following cancellation provisions:

When a reservation is made, we reserve the right to invoke the following upon cancellation of that reservation.

9.4.2 When a reservation is made for a group*, the following applies to the cancellation of that reservation.

  1. In case of cancellation more than 6 months before the time at which the first hospitality service should be provided under the relevant hospitality agreement, the customer is not required to pay any compensation to the hospitality business.
  2. In case of cancellation more than 3 months before the said time, the customer is required to pay 10% of the reservation value to the hospitality business.
  3. In case of cancellation more than 2 months before the said time, the customer is required to pay 15% of the reservation value to the hospitality business.
  4. In case of cancellation more than 1 month before the said time, the customer is required to pay 35% of the reservation value to the hospitality business.
  5. In case of cancellation more than 14 days before the said time, the customer is required to pay 60% of the reservation value to the hospitality business.
  6. In case of cancellation more than 7 days before the said time, the customer is required to pay 85% of the reservation value to the hospitality business.
  7. In case of cancellation 7 days or less before the said time, the customer is required to pay 100% of the reservation value to the hospitality business.

9.4.3 When a reservation is made for one or more individuals*, the following applies to the cancellation of that reservation.

  1. In case of cancellation more than 1 month before the time at which the first hospitality service should be provided under the relevant hospitality agreement, the customer is not required to pay any compensation to the hospitality business.
  2. In case of cancellation more than 14 days before the said time, the customer is required to pay 15% of the reservation value to the hospitality business.
  3. In case of cancellation more than 7 days before the said time, the customer is required to pay 35% of the reservation value to the hospitality business.
  4. In case of cancellation more than 3 days before the said time, the customer is required to pay 60% of the reservation value to the hospitality business.
  5. In case of cancellation more than 24 hours before the said time, the customer is required to pay 85% of the reservation value to the hospitality business.
  6. In case of cancellation 24 hours or less before the said time, the customer is required to pay 100% of the reservation value to the hospitality business.

1.15 *Group

A group of 10 or more persons to whom one or more hospitality services must be provided by a hospitality business under one or more hospitality agreements considered to be related.

1.16 *Individual

Any person who does not belong to a group according to the above definition.